Setting up Intercom Articles & Tickets as a Source
Sync your published Intercom Articles & Tickets to Guru so they can be used as trusted content in AI-generated Answers. This setup makes your help content even more valuable by connecting it to where your team works.
Setting Up Intercom Articles as a Source
Access Required
Guru Access: You must be a Workspace Admin in Guru to add external sources.
Intercom Access: Any Intercom user can authorize the connection. No additional roles or license types are required. The integration uses OAuth 2.0 for authentication.
- Navigate to Manage > Sources.
- Select Intercom Articles from the icon menu.
- Authorize your Intercom account.
- Select the workspace to sync.
- Assign which Guru Groups can access this source.
- Click Connect to finalize setup.
Objects Synced
| Articles | Title | Body | Article ID | Web UI URL | Tags |
|---|---|---|---|---|---|
| Published help center articles | Article Titles | Full HTML body | Unique Intercom ID | Direct Link | Indexed metadata |
Setting Up Intercom Ticketing as a Source
Access Required
Guru Access: You must be a Workspace Admin in Guru to add external sources.
Intercom Access: Requires a user with access to the conversations endpoint via Intercom’s API (usually any user with standard permissions).
- Navigate to Manage > Sources.
- Select Intercom from the icon menu.
- Authorize your Intercom account.
- Authorize with Intercom via OAuth.
- Choose the workspace to sync from.
- Assign which Guru Groups should access this source.
- Click Connect.
Objects Synced
| Conversations | Subjects | Last Messages | Assignee | Created Date | Web Link |
|---|---|---|---|---|---|
| Full conversation thread | Conversation Topic | Latest replies and updates | Intercom agent | Timestamp Metadata | Ticket URL |
Frequently asked questions about setting up Intercom as a Source
What conversations are included?
All active and closed conversations are included. Guru indexes the most recent messages from each.
Can I include private notes?
Currently, the integration includes only message threads—private notes are not synced.
How frequently are the Intercom Sources synched?
Guru syncs your Intercom articles every 2 hours.
Updated 1 day ago